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ITRACE TOOL AT HANDOFF SOFTWARE
ITRACE TOOL AT HANDOFF WINDOWS

Ability to identify system defects and serve as key point of contact for troubleshooting and resolution.Translate business requirements to System/Functional requirements, in preparation for submission to Application Developers.Define processes of business both “To Be” and “As Is.” Identify, analyze, and document business requirements and deliver work products throughout the project life cycle.Develop test plans, test cases and associated test data needed to execute User Acceptance Testing.Consult with vendors or technical staff to ensure that functionality of automated system is consistent with adherence to laws, regulations, and best practice standards by users.Serve as an interface between DCH IT, policy and the fiscal agent.Represent business units in Change Control Board (CCB) and be able to fully translate decisions made to business.Aid stakeholders in developing their business goals and objectives for projects and Customer Service Requests (CSR).Define and implement best practices relating to system life cycle development.Analyze both technical designs and specifications and communicate changes in functionality to business owner(s).Manage any change orders related to the working project plans daily to meet the agreed upon deadlines.Develop Customer Service Requests (CSR) and participate in Change Control Board (CCB) processes.Analyze the business objectives of the stakeholder and develop solutions to their business issues.Tools: used: Rational Quality Testers, Control M, SharePoint, RequistePro, EDI, WINSAP, Rational Clear quest, FTP protocol Supported On-Call Preliminary and Final Payment Cycles.Define processes of business both “Current” and “Proposed.”

Review test plans, test cases and associated test data needed to execute User Acceptance Testing.Participate in Daily meetings with Developers, Quality Analysts, SME’s and BA’s to review Use Cases, Test Plans and Metrics.Develop Client Delivery Documents ( Confidential ), High Level Documents (HLD) and participate in InTake Review Meetings for creation of Release requests (R-Alerts).Define and implement new processes or modify existing processes and procedures that impact both business units and IT.Senior Business Analyst, Anchorage, Alaska Able to manage and prioritize multiple tasks.Testing Tools: Mercury Test Director, MMIS(Medicaid Management Information Systems), MHN(Multi- House Network), EDS Medicaid System(Interchange), MetaVance, Application File Transfer Protocol (FTP), X12

ITRACE TOOL AT HANDOFF WINDOWS

Operating Systems: Windows 7, XP, AKMMIS, GAMMIS, NCMMIS Internet Tools/Browsers: Citrix, Web Application, Internet Explorer, Microsoft Internet, iTrace, SharePoint

ITRACE TOOL AT HANDOFF SOFTWARE

Software Tools: MS Office Professional 2007, 2010 & 13 (Microsoft Word, Excel, Power Point, Visio, Outlook) Conduct process review sessions as neededĭatabase: Query Path, TSO Mainframe, WinSQL, Golden and MHN Claim entry window, Event Tracker, Notepad++, Snag-IT

Worked closely with IV & V vendors to resolve projects gaps as it pertains to testing and requirement coverage.

Maintained defect log sheet tracked for timely resolution and conducted root cause analysis (RCA).

Maintained Test Traceability Matrix to ensure test coverage for requirements.

Partner with project / Program Manager and Application Leads to analyze and determine project / program needs.

Experienced working with cross functional global teams, project stakeholders, end clients and vendors.

Solid troubleshooting and problem-solving skills with keen attention to detail and organization.

Quick and adaptable learner, reacting well to project scope changes and varying deadlines.

Strong, proven background in Healthcare analysis.

14 years Medicaid Healthcare Operational Services experience.

Proficient in Quality Assurance, Business Analysis, Testing, Defect Management and Change Management.

Implemented best practices like Functional, System Implementations, End to End, Non-Functional, Regression & Exploratory Test practices.

Having 16 years of IT experience with State Healthcare and Commercial Insurance domain.Well organized, self - motivated, proactive, and results driven IT professional with over 25 years of experience in the Healthcare domain.